Process Engineer

Up to £50,000 per annum, depending on experience, plus on-call allowance and fantastic benefits

Full-time, based onsite at The Newt in Somerset, with rotational weekends

Our Process Engineer

Your role as a Process Engineer will involve working to the Head of Innovation. You will be responsible for aligning the many facets of the business to work coherently in delivering the E2E approach in both the physical and digital world. Focusing on the guest and visitor journey, our Process Engineer will maximise efficiency and drive improved customer satisfaction through the various platforms we operate on.

You will collaborate with the heads of the various elements of the business and cross-functional teams, manage and coordinate project activities, support existing product offerings, and perform testing or analysis of new and existing processes.

Your responsibilities will include leading Quality Improvement projects using various tools and techniques.

This is a role for a self-motivated individual with strong leadership and team working skills, a decision maker, with sound and creative problem solving ability. Highly developed influencing, communication and presentation skills. Experienced negotiator/facilitator with the ability to influence others. Confident, and personable individual with high attention to detail.

Personal Attributes:

Credibility and integrity at the most senior of levels within the business, high intellectual capacity, highly motivated, assertive and confident, with the drive and enthusiasm to match.

Key Responsibilities:

Analysing our processes and procedures from end to end.
Developing and implementing process enhancement strategies.
Investigating shortfalls, issues, and complaints in our current processes.
Establishing norms and standards of company performance.
Monitoring staff performance and organisational processes, advising on .
Collaborating with other stakeholders to enhance and streamline productivity and staff satisfaction.
Communicating ideas and opinions to other members of the organisation.
Training, mentoring, and guiding team members on new processes and techniques.
Staying up-to-date with developments in management and process optimisation.

What we can offer

A positive workplace environment with opportunities to develop both personally and professionally.
Stay in shape with our complimentary use of our gym and wellbeing classes
Look after your wellbeing with complimentary access to our Spa and swimming pools and our exclusive benefit of 50% of Spa Treatments.
Enjoy shopping in both our shops on estate and online with 30% discount for all our colleagues and free delivery for any online purchases.
Discover exclusive perks with our Discounted hotel stays for staff, accompanied by a fantastic 30% discount at our restaurants.
The opportunity to ensure your views are heard and shape the future of the business via our Employee Engine Room.
Complimentary garden membership for the Newt and our partner gardens including the Eden Project, Kew Gardens and The Lost Gardens of Heligan
Complimentary meal whilst on shift, created using fresh produce from our estate by our dedicated staff food chefs
We value your hard work and recognise your achievements through our colleague recognition programme “Newt Awards” with the opportunity to achieve a variety of amazing rewards including a complimentary Hotel Stay.
Support from our Employee Assistance Programme for both yourself and your family
A team that knows how to have fun with regular team engagement activities including monthly Gather and Grow Motivational Speakers and our regular fun squad events, which include activities such as Go-Karting and Wine Tasting, to name but a few.
Access your earnings at anytime with Wagestream, with access to nationwide brand discounts
Up to 30 days annual leave each year for our full-time team

What we're looking for

A bachelor's degree in engineering, business administration, process management or operations is essential.
Five years' experience in process optimisation, operations or business management.
A sharp eye for identifying weak points in processes and organisational structures.
A strategic and analytical mindset.
An excellent communicator with a high degree of presentational skills.
A thorough understanding of the latest process enhancement strategies.
Dynamic thinking and problem-solving abilities.
Leadership and mentoring skills.
Confidence in your abilities to lead organisational change.

Where you'll be working - Our Engineering Team

The Engineering Department lead on a number of aspects of support across the business as a whole, from supporting the company’s assets (buildings, digital architecture, IT infrastructure, mechanical plant, and vehicles), to horizon scanning for new and emerging technology to ensure we continue to stay ahead of our competitors in offering a truly unique immersive experience. A new role within the department is to lead on continuous improvement across the many functional areas of the business.

Who are we - The Newt in Somerset

Nestled within an expanse of rolling fields and steeped in ancient history, our luxury country estate stands as a haven of refined elegance, inviting guests to explore acres of captivating gardens, meandering pathways, and enriching exhibitions - accessible 364 days a year for our members. Our hotel extends a warm welcome, offering a home-away-from-home experience where impeccable service flourishes in an ambiance of unassuming sophistication. Beyond the estate, the Newt's essence remains tangible, with our Ecommerce teams delivering our finest products to homes, while media and membership endeavours keep them informed of our latest developments. Behind the scenes, a tapestry of talented teams - from Housekeeping to HR, Finance to Farming - collaborates harmoniously, crafting an unforgettable journey of growth, development, and innovation, where every contribution creates unparalleled experiences.