Systems Manager – Hospitality

Systems Manager – Hospitality

Up to £60,000 per annum plus bonus and fantastic benefits

40 hours per week across 5 days, including occasional weekend work when required. Based onsite – BA7

Due to the location of the Estate, a driving licence is recommended for this role.

Advert closes: Thursday 23 July 2026

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Own the systems. Connect the experience. Shape the future of luxury hospitality.

Our Systems Manager – Hospitality

This is an exciting opportunity to take ownership of the technology that powers exceptional guest and member experiences across The Newt in Somerset. Reporting to the Head of Finance – Hospitality, you will oversee the governance, optimisation and development of our hospitality systems, connecting teams, improving performance and ensuring our platforms work seamlessly across the Estate. From Oracle OPERA and restaurant reservations to membership, admissions and reporting platforms, you will be at the centre of our systems strategy—turning operational needs into smart, effective solutions.

Key Responsibilities

• Own and govern systems supporting Hospitality, Membership, Admissions and Guest Experience.
• Manage system configuration, including products, pricing, memberships, booking rules, inventory and user permissions.
• Protect data accuracy and oversee secure, compliant payment system configuration.
• Support and train users, creating clear processes, guidance and training materials.
• Develop reporting that improves commercial visibility, decision-making and revenue performance.
• Lead system upgrades, improvement projects and the introduction of new functionality.
• Drive integrations between Oracle OPERA, hospitality, membership, admissions, finance and reporting platforms.
• Manage system suppliers while identifying opportunities for automation, efficiency and continuous improvement.

What we can offer

• A positive workplace environment with opportunities to develop both personally and professionally.
• Peace of mind with Employee Life Cover, providing your nominated loved one with 2x your salary.
• Support from our Employee Assistance Programme, including unlimited 24/7 remote GP appointments for you and your family.
• Look after your wellbeing with complimentary access to our Spa and swimming pools and our exclusive benefit of 50% off Spa Treatments.
• Stay in shape with complimentary use of our gym and wellbeing classes.
• Access to our Cycle to Work scheme, supporting wellbeing and sustainable commuting.
• Complimentary staff meal when onsite – crafted by our dedicated kitchen team, often featuring fresh produce from our estate.
• Enjoy shopping in both our shops on estate and online with 30% discount for all our colleagues and free delivery for any online purchases.
• Complimentary garden membership for The Newt and our partner gardens, including the Eden Project, Kew Gardens and The Lost Gardens of Heligan.
• We value your hard work and recognise your achievements through our colleague recognition programme – Newt Awards, with the opportunity to achieve amazing rewards, including a complimentary Hotel Stay.
• Discover exclusive perks with discounted hotel stays for staff, accompanied by a 30% discount at our restaurants.
• A team that knows how to have fun with regular team engagement activities, including Fun Squad events.
• Up to 30 days annual leave each year for our full-time team.

What we're looking for

• Strong experience managing operational business systems in a complex, fast-moving environment.
• Experience with hospitality, membership, admissions, CRM, reservation or booking platforms.
• Knowledge of systems such as OPERA, HubSpot, ResDiary, SevenRooms, Acuity or Sage would be highly beneficial.
• Advanced Microsoft Office skills, particularly Excel, with experience producing and analysing operational reports.
• A successful track record of delivering system improvements, integrations, implementations or change projects.
• Excellent organisation, project management and attention to detail.
• A confident, approachable communicator who can build strong relationships with operational teams, technical specialists and external suppliers.
• A commercially aware, solutions-focused mindset with a passion for technology, automation and continuous improvement.

Where you'll be working

The Hospitality Central team supports the financial, commercial and operational performance of The Newt's Hospitality, Membership, Admissions, and Guest Experience businesses. The Hospitality Systems Manager plays a critical role in ensuring the systems that underpin these operations are effective, integrated, and aligned with business objectives. Working across departments, the role enables informed decision-making, operational excellence, and exceptional guest and member experiences through effective technology, reporting, and process management.

Who are we- The Newt in Somerset

Nestled within an expanse of rolling fields and steeped in ancient history, our luxury country estate stands as a haven of refined elegance, inviting guests to explore acres of captivating gardens, meandering pathways, and enriching exhibitions - accessible 364 days a year for our members. Our hotel extends a warm welcome, offering a home-away-from-home experience where impeccable service flourishes in an ambiance of unassuming sophistication. Beyond the estate, the Newt's essence remains tangible, with our Ecommerce teams delivering our finest products to homes, while media and membership endeavours keep them informed of our latest developments. Behind the scenes, a tapestry of talented teams - from Housekeeping to HR, Finance to Farming - collaborates harmoniously, crafting an unforgettable journey of growth, development, and innovation, where every contribution creates unparalleled experiences

INDAVR