IT Support Assistant

IT Support Assistant

Up to £30,000 per annum plus annual performance bonus and fantastic benefits

40 hours per week, with a necessity to be available for on call duties. Based onsite.

Due to the location of the Estate, a driving license is recommended for this role

Advert closes: 30th March 2026

Read the full job description here

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Keep the Estate connected, supported, and running seamlessly behind the scenes

Our IT Support Assistant

You’ll be at the heart of our estate-wide technology, ensuring systems run smoothly across every corner of the business—from front-of-house hospitality to retail, spa, and ecommerce operations. Working closely with the IT Support Manager, you’ll deliver hands-on, customer-focused support, playing a vital role in maintaining business-critical systems where uptime, responsiveness, and discretion are key. This is a dynamic, fast-paced role where no two days are the same, and your impact will be felt across the entire estate.

Key Responsibilities

• Provide 1st and 2nd line support for hospitality-critical systems
• Troubleshoot systems including PMS, POS, payment terminals, telephony, and access control
• Support guest-facing technology across exhibits and hotel rooms
• Set up and maintain Windows, Apple devices, and user environments
• Administer Microsoft 365, user access, VPNs, and shared drives
• Assist with LAN, Wi-Fi, CCTV, and security systems across the estate
• Log, track, and resolve IT tickets within SLA agreements
• Support onboarding/offboarding and maintain system documentation

What we can offer

• A positive workplace environment with opportunities to develop both personally and professionally.
• Peace of mind with Employee Life Cover, providing your nominated loved one with 2x your salary.
• Support from our Employee Assistance Programme, including unlimited 24/7 remote GP appointments for you and your family.
• Look after your wellbeing with complimentary access to our Spa and swimming pools and our exclusive benefit of 50% off Spa Treatments.
• Stay in shape with complimentary use of our gym and wellbeing classes.
• Access to our Cycle to Work scheme, supporting wellbeing and sustainable commuting.
• Complimentary staff meal when onsite – crafted by our dedicated kitchen team, often featuring fresh produce from our estate.
• Enjoy shopping in both our shops on estate and online with 30% discount for all our colleagues and free delivery for any online purchases.
• Complimentary garden membership for The Newt and our partner gardens, including the Eden Project, Kew Gardens and The Lost Gardens of Heligan.
• We value your hard work and recognise your achievements through our colleague recognition programme – Newt Awards, with the opportunity to achieve amazing rewards, including a complimentary Hotel Stay.
• Discover exclusive perks with discounted hotel stays for staff, accompanied by a 30% discount at our restaurants.
• A team that knows how to have fun with regular team engagement activities, including Fun Squad events.
• Up to 30 days annual leave each year for our full-time team.

What we're looking for

• Previous IT support experience, ideally in hospitality, retail, or multi-site environments
• Relevant IT qualification (Level 3 or equivalent)
• Strong knowledge of Windows, Mac OS, and Microsoft 365
• Understanding of DHCP, DNS, Active Directory, LAN and Wi-Fi troubleshooting
• Experience supporting POS systems and payment solutions
• Strong communication skills with both technical and non-technical colleagues
• Ability to prioritise and problem-solve in a fast-paced environment
• Detail-oriented, organised, and a proactive self-starter

Where you'll be working

The Engineering Department looks after the Companies assets (Buildings, IT Infrastructure, Mechanical plant, and Vehicles), conducting scheduled checks and preventive maintenance in all areas of the estate. Engineering also respond to guest requests should they have issues and to colleague requests from across the estate.

Who are we- The Newt in Somerset

Nestled within an expanse of rolling fields and steeped in ancient history, our luxury country estate stands as a haven of refined elegance, inviting guests to explore acres of captivating gardens, meandering pathways, and enriching exhibitions - accessible 364 days a year for our members. Our hotel extends a warm welcome, offering a home-away-from-home experience where impeccable service flourishes in an ambiance of unassuming sophistication. Beyond the estate, the Newt's essence remains tangible, with our Ecommerce teams delivering our finest products to homes, while media and membership endeavours keep them informed of our latest developments. Behind the scenes, a tapestry of talented teams - from Housekeeping to HR, Finance to Farming - collaborates harmoniously, crafting an unforgettable journey of growth, development, and innovation, where every contribution creates unparalleled experiences.

INDAVR