IT Support Assistant

£27,000-£30,000 per annum plus annual performance bonus and fantastic benefits

40 hours per week, with a necessity to be available for on call duties

Due to the location of the Estate, a driving license is recommended for this role

Advert closes: 23rd June 2025

Read the full job description here

Take a look at our website

Our IT Support Assistant

The role encompasses a full range of IT Support duties to ensure the smooth running of IT across the Estate, you will liaise closely with all departments, so attention to detail and effective communication is key.

The role will be varied and will cover several different responsibilities including supporting our team, visitors, and guests. We are looking for a proactive, motivated individual who is logical, diligent and relishes a challenge. The successful candidate will have the opportunity to undertake further training, which the company will support to develop their skills and experience.

Key Responsibilities:

Resolve end user issues logged through our call logging system such as Microsoft Office, printer setup, VPN and shared drive access.
Work closely with the IT Project Manager with hands on troubleshooting of Point of Sale, Credit Card, Music, Telephone, Fire Alarm and CCTV challenges.
Setup and manage new user requests.
Install and Configure hardware and software.

What we can offer

A positive workplace environment with opportunities to develop both personally and professionally.
Stay in shape with our complimentary use of our gym and wellbeing classes
Look after your wellbeing with complimentary access to our Spa and swimming pools and our exclusive benefit of 50% of Spa Treatments.
Enjoy shopping in both our shops on estate and online with 30% discount for all our colleagues and free delivery for any online purchases.
Discover exclusive perks with our Discounted hotel stays for staff, accompanied by a fantastic 30% discount at our restaurants.
Complimentary garden membership for the Newt and our partner gardens including the Eden Project, Kew Gardens and The Lost Gardens of Heligan
Complimentary meal whilst on shift, created using fresh produce from our estate by our dedicated staff food chefs
We value your hard work and recognise your achievements through our colleague recognition programme “Newt Awards” with the opportunity to achieve a variety of amazing rewards including a complimentary Hotel Stay.
Support from our Employee Assistance Programme for both yourself and your family
A team that knows how to have fun with regular team engagement activities including monthly Gather and Grow Motivational Speakers and our regular fun squad events, which include activities such as Go-Karting and Wine Tasting, to name but a few.
Up to 30 days annual leave each year for our full-time team

What we're looking for

Needed:

Education in Information Technology desirable i.e MCITP, MCSA, CCNA
Minimum of 2 years prior experience in an IT support environment
Good knowledge of Microsoft Office and Windows Operating Systems
Hands on knowledge of local area network management
Good interpersonal skills

Desirable:

Knowledge of hospitality IT systems, including SAGE and MIRCOS
Experience of Cloud-based architecture
Servicing and repair of PCs and laptops

Where you'll be working - Our Engineering Team

The Engineering Department looks after the Companies assets (Buildings, IT Infrastructure, Mechanical plant, and Vehicles), conducting scheduled checks and preventive maintenance in all areas of the estate. Engineering also respond to guest requests should they have issues and to colleague requests from across the estate.

Who are we? - The Newt in Somerset

Nestled within an expanse of rolling fields and steeped in ancient history, our luxury country estate stands as a haven of refined elegance, inviting guests to explore acres of captivating gardens, meandering pathways, and enriching exhibitions - accessible 364 days a year for our members. Our hotel extends a warm welcome, offering a home-away-from-home experience where impeccable service flourishes in an ambiance of unassuming sophistication. Beyond the estate, the Newt's essence remains tangible, with our Ecommerce teams delivering our finest products to homes, while media and membership endeavours keep them informed of our latest developments. Behind the scenes, a tapestry of talented teams - from Housekeeping to HR, Finance to Farming - collaborates harmoniously, crafting an unforgettable journey of growth, development, and innovation, where every contribution creates unparalleled experiences.

INDAVR