IT Support Assistant (Level 1)

IT Support Assistant (Level 1)

£30,000 per annum plus performance bonus and fantastic benefits

40 hours per week across 5 days, including weekends on a rota and participation in the on-call rota. Based onsite – BA7.

A full UK driving licence is required for travel between sites across the Estate.

Advert closes: Monday 19th October 2026 at 5pm

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🔗 Read the full job description here

Keep our technology connected and our extraordinary estate running smoothly.

Our IT Support Assistant

From the technology behind a seamless restaurant service to the systems bringing our exhibitions to life, IT touches every corner of The Newt in Somerset. As our IT Support Assistant, you’ll provide first-line support for colleagues across our hotels, restaurants, shops, Spa and wider estate, solving everyday technical challenges and helping keep operations running smoothly. Working within our four-person IT team, you’ll set up devices, support essential systems and tackle a varied range of requests. It’s a hands-on role for a resourceful problem solver who enjoys helping people and takes pride in finding practical solutions.

Key Responsibilities

• Be the first point of contact for IT support, resolving everyday issues and escalating more complex problems to our IT Support Engineer.
• Troubleshoot point-of-sale systems, payment terminals, telephony and access control systems, completing daily checks before service.
• Support guest-facing technology in hotel rooms and public areas, alongside exhibit technology in our museums.
• Set up and support Windows and Apple devices, printers and peripherals, and manage Microsoft 365 accounts, licences and permissions.
• Assist with network and Wi-Fi troubleshooting, CCTV and integrated security systems, coordinating with contractors where needed.
• Log, prioritise and track support requests, keeping colleagues informed and responding promptly to issues affecting service, guest experience or safety.
• Support colleague onboarding and offboarding, maintaining accurate IT records, system documentation and stock of equipment.
• Participate in the on-call rota to support the Estate’s ongoing operations.

What we can offer

• A positive workplace environment with opportunities to develop both personally and professionally.
• Peace of mind with Employee Life Cover, providing your nominated loved one with 2x your salary.
• Support from our Employee Assistance Programme, including unlimited 24/7 remote GP appointments for you and your family.
• Look after your wellbeing with complimentary access to our Spa and swimming pools and our exclusive benefit of 50% off Spa Treatments.
• Stay in shape with complimentary use of our gym and wellbeing classes.
• Access to our Cycle to Work scheme, supporting wellbeing and sustainable commuting.
• Complimentary staff meal when onsite – crafted by our dedicated kitchen team, often featuring fresh produce from our estate.
• Enjoy shopping in both our shops on estate and online with 30% discount for all our colleagues and free delivery for any online purchases.
• Complimentary garden membership for The Newt and our partner gardens, including the Eden Project, Kew Gardens and The Lost Gardens of Heligan.
• We value your hard work and recognise your achievements through our colleague recognition programme – Newt Awards, with the opportunity to achieve amazing rewards, including a complimentary Hotel Stay.
• Discover exclusive perks with discounted hotel stays for staff, accompanied by a 30% discount at our restaurants.
• A team that knows how to have fun with regular team engagement activities, including Fun Squad events.
• Up to 30 days annual leave each year for our full-time team.

What we’re looking for

• Previous experience in first-line IT support or a service desk, ideally within hospitality, retail or a multi-site environment.
• Working knowledge of Windows, macOS and Microsoft 365.
• A basic understanding of networking, including LAN, Wi-Fi, DHCP, DNS and Active Directory.
• Experience using a ticketing system and working to service-level agreements, with the ability to prioritise requests in a busy operational environment.
• A personable, supportive approach and the confidence to explain technical issues clearly to colleagues and guests.
• A resourceful, proactive problem solver with strong organisational skills, attention to detail and accurate record keeping.
• An IT qualification at Level 3/A Level or equivalent, and a full UK driving licence.
• Experience with POS and payment systems, access control, Ruckus networking or user training would be an advantage, as would CompTIA A+, ITIL 4 Foundation or Microsoft 365 Fundamentals qualifications.

Where you’ll be working

The Engineering Department looks after the Company's assets (Buildings, IT Infrastructure and Exhibit Technology, Mechanical plant, Water systems, Food production equipment and Vehicles), conducting scheduled checks and preventive maintenance in all areas of the estate. Engineering also responds to guest requests should they have issues and to colleague requests from across the estate.

Who We Are – The Newt in Somerset

Nestled within an expanse of rolling fields and steeped in ancient history, our luxury country estate stands as a haven of refined elegance, inviting guests to explore acres of captivating gardens, meandering pathways, and enriching exhibitions - accessible 364 days a year for our members. Our hotel extends a warm welcome, offering a home-away-from-home experience where impeccable service flourishes in an ambiance of unassuming sophistication. Beyond the estate, the Newt's essence remains tangible, with our Ecommerce teams delivering our finest products to homes, while media and membership endeavours keep them informed of our latest developments. Behind the scenes, a tapestry of talented teams - from Housekeeping to HR, Finance to Farming - collaborates harmoniously, crafting an unforgettable journey of growth, development, and innovation, where every contribution creates unparalleled experiences.

INDAVR