Group Reservations Coordinator
£27,000 per annum plus tronc and fantastic benefits
40 hours per week over 5 days including regular weekends and bank holiday working
Take a look at our website
Our Group Reservations Coordinator
This is a role for a self-motivated, confident, organised and personable individual with impeccable attention to detail. The role involves quoting, converting and coordinating small residential group enquiries, coordinating VIP/PS and media/influencer stays, as well as supporting the reservations team with tickets and calls. The role is primarily office based with some guest interaction for greeting guests upon arrival and conducting show rounds.
Key Responsibilities:
- Take responsibility for small group bookings, from checking rates and availability through to quotes, showgrounds, function sheets, greeting and collecting feedback on departure.
- Collaborate with Hotel and Communications teams as required
- Assist our Head of Experience with large group bookings
- Produce weekly, monthly, quarterly and annual reports on bookings, revenue and feedback
- Assist Head of Experience with itineraries and admin for VIP visits
- Hold weekly feedback meetings with key stakeholders and ensure all your guests with feedback are responded to.
- Assist the wider reservations team with incoming calls and tickets
- Assist with covering for Reservations Manager/ supervisor if required
What we can offer
- A positive workplace environment with opportunities to develop both personally and professionally.
- Stay in shape with our complimentary use of our gym and wellbeing classes
- Look after your wellbeing with complimentary access to our Spa and swimming pools and our exclusive benefit of 50% of Spa Treatments.
- Enjoy shopping in both our shops on estate and online with 30% discount for all our colleagues and free delivery for any online purchases.
- Discover exclusive perks with our Discounted hotel stays for staff, accompanied by a fantastic 30% discount at our restaurants.
- The opportunity to ensure your views are heard and shape the future of the business via our Employee Engine Room.
- Complimentary garden membership for the Newt and our partner gardens including the Eden Project, Kew Gardens and The Lost Gardens of Heligan
- Complimentary meal whilst on shift, created using fresh produce from our estate by our dedicated staff food chefs
- We value your hard work and recognise your achievements through our colleague recognition programme “Newt Awards” with the opportunity to achieve a variety of amazing rewards including a complimentary Hotel Stay.
- Support from our Employee Assistance Programme for both yourself and your family
- A team that knows how to have fun with regular team engagement activities including monthly Gather and Grow Motivational Speakers and our regular fun squad events, which include activities such as Go-Karting and Wine Tasting, to name but a few.
- Access your earnings at anytime with Wagestream, with access to nationwide brand discounts
- Up to 30 days annual leave each year for our full-time team
What we're looking for
- Previous Customer Service experience is essential
- Previous sales experience is desirable
- Sales focused with a positive attitude
- Highly organised and reliable
- Experience in hospitality is preferred
- Excellent time management skills with the ability to effectively prioritise workload
Our Reservations Team
Our Reservations Team are a key part of the hotel & visitor attraction, being the first point of contact for most guests, usually by phone or email. We pride ourselves in offering each guest a personalised experience, through building relationships and pre-empting their needs.
Who are we - The Newt in Somerset
Nestled within an expanse of rolling fields and steeped in ancient history, our luxury country estate stands as a haven of refined elegance, inviting guests to explore acres of captivating gardens, meandering pathways, and enriching exhibitions - accessible 364 days a year for our members. Our hotel extends a warm welcome, offering a home-away-from-home experience where impeccable service flourishes in an ambiance of unassuming sophistication. Beyond the estate, the Newt's essence remains tangible, with our Ecommerce teams delivering our finest products to homes, while media and membership endeavours keep them informed of our latest developments. Behind the scenes, a tapestry of talented teams - from Housekeeping to HR, Finance to Farming - collaborates harmoniously, crafting an unforgettable journey of growth, development, and innovation, where every contribution creates unparalleled experiences.