Hotel Porter

Hotel Porter

£12.92 per hour plus tronc and fantastic benefits

4-on/4-off schedule, consisting of 10-hour shifts from 10:00am to 8:00pm.

A driving license is required for this role

Advert closes: 24th April 2026

All candidates will be contacted within 3 days of the roles closing date, if not before

🔗Take a look at our website

🔗Read the full job description here

Be the first smile our guests see—and the lasting impression they never forget.

Our Hotel Porter

As a key ambassador for the hotel, you’ll be at the heart of creating seamless, welcoming, and memorable guest experiences. From the moment guests arrive to their final farewell, you’ll ensure every detail is handled with precision, warmth, and care. Supporting the Front of House team, you’ll coordinate logistics across the estate—from luggage handling to guest transport—helping deliver an effortless luxury experience that defines The Newt.

Key Responsibilities

• Support guest arrivals and departures, assisting with luggage and smooth transitions
• Manage daily logistics including luggage handling, room drops, and guest transport
• Operate hotel buggies/buses safely and efficiently
• Respond promptly to guest requests with professionalism and care
• Deliver luggage to rooms and ensure accurate tracking and storage
• Maintain a secure and organised luggage room
• Assist with in-room deliveries such as amenities and guest requests
• Monitor entrance and lobby areas, reporting any maintenance or presentation issues

What we can offer

• A positive workplace environment with opportunities to develop both personally and professionally.
• Peace of mind with Employee Life Cover, providing your nominated loved one with 2x your salary.
• Support from our Employee Assistance Programme, including unlimited 24/7 remote GP appointments for you and your family.
• Look after your wellbeing with complimentary access to our Spa and swimming pools and our exclusive benefit of 50% off Spa Treatments.
• Stay in shape with complimentary use of our gym and wellbeing classes.
• Access to our Cycle to Work scheme, supporting wellbeing and sustainable commuting.
• Complimentary staff meal when onsite – crafted by our dedicated kitchen team, often featuring fresh produce from our estate.
• Enjoy shopping in both our shops on estate and online with 30% discount for all our colleagues and free delivery for any online purchases.
• Complimentary garden membership for The Newt and our partner gardens, including the Eden Project, Kew Gardens and The Lost Gardens of Heligan.
• We value your hard work and recognise your achievements through our colleague recognition programme – Newt Awards, with the opportunity to achieve amazing rewards, including a complimentary Hotel Stay.
• Discover exclusive perks with discounted hotel stays for staff, accompanied by a 30% discount at our restaurants.
• A team that knows how to have fun with regular team engagement activities, including Fun Squad events.
• Up to 30 days annual leave each year for our full-time team.

What we're looking for

• A proactive, confident and personable approach
• Passion for delivering exceptional guest experiences
• Strong communication and organisational skills
• Ability to prioritise tasks in a fast-paced environment
• Physically capable of lifting and moving luggage safely
• Comfortable working both indoors and outdoors in varying conditions
• A team player who builds strong relationships with colleagues
• Full UK driving licence

Where you'll be working

The Front of House team plays a crucial role in achieving our vision of a seamless guest journey across The Newt estate. As the first and last point of contact for our guests, the department ensures every visitor enjoys a welcoming, professional and memorable experience. Beyond guest service, the team supports the wider hotel and estate operations, contributing to the vibrant, community-focused culture of The Newt in Somerset.

Who are we- The Newt in Somerset

Nestled within an expanse of rolling fields and steeped in ancient history, our luxury country estate stands as a haven of refined elegance, inviting guests to explore acres of captivating gardens, meandering pathways, and enriching exhibitions - accessible 364 days a year for our members. Our hotel extends a warm welcome, offering a home-away-from-home experience where impeccable service flourishes in an ambiance of unassuming sophistication. Beyond the estate, the Newt's essence remains tangible, with our Ecommerce teams delivering our finest products to homes, while media and membership endeavours keep them informed of our latest developments. Behind the scenes, a tapestry of talented teams - from Housekeeping to HR, Finance to Farming - collaborates harmoniously, crafting an unforgettable journey of growth, development, and innovation, where every contribution creates unparalleled experiences.

INDAVR